Contact

One inbox, read by both of us. Write to [email protected].

What to expect

We answer corrections first, usually within two working days, because a wrong number on a cost page is worse than a slow reply. General questions take a little longer.

Good things to send

• A page title and the figure you think is wrong, with the number you get instead
• A manufacturer specification sheet for an appliance we have listed as not published
• An appliance you want covered, ideally with the model number
• Press and advertising queries, marked as such in the subject line

What we cannot do

We cannot tell you which tariff to switch to, we cannot diagnose a faulty appliance, and we cannot read your meter for you. For a billing dispute in Great Britain, Citizens Advice runs a free consumer helpline and that is the right place to start.

Postal

Vukla is a small online publisher and does not keep a public office. Use the email address above and we will give you a postal route if a letter is genuinely needed.